At Megascope, we are huge fans of 211 and 211 data. The service is a marvel, reaching nearly the entire United States population while remaining rooted in local communities. Each year millions of people get information and referrals from 211 and are better able to navigate crises and enjoy their lives. This direct impact speaks for itself. 

In the process of helping so many people, 211 and other I&R providers collect an astonishing amount of data that can help them understand their communities, influence funding and policy decisions, and diagnose equity issues. The key to leveraging the information is getting it out of the database and into the hands of the right people using the right reporting tools. If this is something you've been wanting to start or improve at your 211, Megascope Data can help! 

We are experts in visualizing 211 and I&R data thanks to years of practice and iteration, and we would love to help you reach your goals for data visualization and reporting. Whether it's building Power BI dashboards for key stakeholders, automating your monthly reporting tasks, or simply streamlining your manual data work, we can help you create permanent data reporting capacity for your organization.  

Below are some example dashboard-style 211 reports created using sample data. All of our Power BI solutions are custom built and the data elements, branding, layout, etc., are tailored to your specific needs. Our main goal is to tell a clear, accurate data story that leaves users with actionable insights.  

This sample community needs report brings together many of the core data elements collected during 211 operations. It allows users to select meaningful geographic regions and specific need categories and the dynamic title adds clarity by describing the in-scope data with text. 

Your 211 data can be a powerful tool for equity work! Do caller needs change with demographics? Do 211 callers reflect the community? Are people getting help equitably, or does identity predict outcomes? We specialize in using I&R data to answer these questions. This sample "toolkit" showcases a few ways you might use data for equity.